Privacy & Security


Why we collect your information...

We think it's great that you're considering purchasing from us or want to know about our latest offers.

You may give us information about yourself when, for example, you make a purchase, make enquiries about our products or register as a member.

By giving us information we can continue to understand the products that interest you the most, carry out market research, and it will be helpful for things such as staff training and website improvements.

We use your information to process your transactions, to administer your account and to conduct credit and other checks. By giving us your personal information, you acknowledge that the information is accurate, up-to-date, complete, relevant and not misleading in any way.

We understand that your personal information is confidential and we are committed to protecting it.

Remember all email communication from us will give you an unsubscribe option which will stop any further communication unless it is regarding a transaction or security issue.

Our Business partners

We do not sell, trade or rent your personal information to others.

However, we sometimes have to give your details to other people to perform services on our behalf such as deliveries or processing payments. We may have to provide your information to others including payment or banking organisations who carry our financial transactions or credit and security checks. On certain occasions we may need to provide your information to others for law enforcement purposes.

Of course we would never authorise those people to use your information for any purpose other than in accordance with this policy or if we are authorised by law.

We use cookies...

This means we can do things like personalise the website for you and remember what you've put into your shopping bag so you don't waste any time.

It helps us to make your onsite experience even better!

We encrypt...

Ensuring you have a safe and secure shopping experience is crucial to us.

All online purchases take place in a secure environment with your credit card details encrypted until they are processed.

We talk to you...

If you ask us about the personal information we hold about you we will always tell you.

You can also ask for a copy of your information or make corrections or changes to it.

Just call us on 0800 287 824 or send an email to and we'll provide you with the information we hold about you or make the corrections requested by you.

You can still order over the phone...

We understand if you aren't comfortable ordering online, you can still phone us toll-free on 0800 Curtains (0800 287 824) to talk to one of our team and place your order.