17 AUGUST 2021

Dear Valued Customer

Following the announcement by the New Zealand Government regarding the move to COVID-19 Alert Level 4, CurtainStudio has made some immediate changes.

From today we will be closing all our retail stores nationwide and they will remain closed until the New Zealand Government advises we can resume operations. Over the coming weeks we will continue to monitor the situation closely and act quickly on New Zealand Government or health authority advice.

All customer deposits and orders will be honoured as soon as we are able to resume normal business.  We will be in touch with you as soon as we are able to reschedule your installation.  In the meantime you can contact us at marketing@curtainstudio.co.nz.

If you have an appointment or consultation booked with us we will be in contact to reschedule as soon as our team are back at work. We appreciate your patience and your support as we all work through this together to ensure everyone who shops with us and works with us is safe, as well as do our bit to prevent the spread of Coronavirus COVID-19.

Bryn Harrison

CEO The Interiors Group

 

FAQ’s

Q. Can I shop online?

A. Yes. You may shop our wide range of readymades online.

 

Q. Can I cancel my order and get a refund?

A. We will resume with delivering your order as soon as we are able to resume normal business. As our product is ordered and specifically made for your personal requirements, we are unable to offer full refunds.  Please contact us with your order number and we will do our best to respond to your query.

 

Q. Is my deposit safe?

A. Please rest assured that we will honour all deposits.

 

Q. I had an installation or appointment booked in the shut-down period, will you still complete this?

A. Unfortunately we will need to reschedule this due to the restrictions around Alert Level 4. One of our team will be in touch as soon as they are able.

 

Q. Can I pick up my product from you?

A. Due to the restrictions around Alert Level 4 we won’t be able to allow this. We will contact customers if anything changes.

 

Q. Can I still request a measure and quote?

A. Yes! We would love to connect with you virtually and take you through everything you need to know about ordering custom window finishings. Find out more about our virtual consults here

 

Q. I need to get hold of someone who should I contact?

A. Please email your query to marketing@curtainstudio.co.nz and we will respond as soon as we can.

 

Q. I have a quote from you – will you honour the price?

A. Yes. If you want to accept a current quote, please contact us and we will call you back to work this through with you.