CORONOAVIRUS COVID-19 - AN UPDATE FROM US

23 MARCH 2020

Dear Valued Customer

Following the announcement by the New Zealand Government regarding the move to COVID-19 Alert Level 3 and then subsequently to Alert Level 4, CurtainStudio has made some immediate changes.

From today we will be closing all our retail stores nationwide and they will remain closed until the New Zealand Government advises we can resume operations. Over the coming weeks we will continue to monitor the situation closely and act quickly on New Zealand Government or health authority advice.

All customer deposits and orders will be honoured as soon as we are able to resume normal business.  We will be in touch with you as soon as we are able to reschedule your installation.  In the meantime you can contact us at marketing@curtainstudio.co.nz.

If you have an appointment or consultation booked with us we will be in contact to reschedule as soon as our team are back at work. We appreciate your patience and your support as we all work through this together to ensure everyone who shops with us and works with us is safe, as well as do our bit to prevent the spread of Coronavirus COVID-19.

Bryn Harrison
CEO The Interiors Group

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FAQ's

Q. Can I still shop online?

A. Yes, you may still shop online, however delivery will be delayed until we are able to reopen our distribution centre.

Q. Can I cancel my order and get a refund?

A. As our product is ordered and specifically made and altered for your personal requirements, we are unable to offer refunds. We will resume with delivering your order as soon as we are able to resume normal business.

Q. Is my deposit safe?

A. Please rest assured that we will honour all deposits.

Q. I had an installation or appointment booked in the shut-down period, will you still complete this?

A. Unfortunately we will need to reschedule this due to the restrictions around Alert Level 3 / 4. One of our team will be in touch as soon as they are able.

Q. Can I pick up my product from you?

A. Due to the restrictions around Alert Level 3 / 4 we won’t be able to allow this. We will contact customers if anything changes.

Q. Can I still request a measure and quote?

A. Yes! We welcome you to do this through our website, however we won’t be able to action this request until we resume normal business.

Q. I have a quote from you – will you honour the price?

A. Yes. If you want to accept a current quote please contact us and we will call you back to work this through with you.

Q. I need to get hold of someone who should I contact?

A. Please email your query to marketing@curtainstudio.co.nz and we will respond as soon as we can.