Delivery & Returns

 

ONLINE DELIVERY & RETURNS 

Online Delivery Times

Delivery is approximately 2-3 business days, however delivery to South Island and Rural areas will take longer.  Rural deliveries may take up to a week.   

Your track and trace number will be emailed to you once your order has been dispatched. To track your package yourself, have your track and trace number ready and either call your local Fastway Depot or visit www.fastway.co.nz


Online Delivery Charges

We offer free delivery on orders of NZD$200 or over throughout New Zealand.

Our Delivery Fees are as follows:

  Within Auckland: $5.99-$7.50

North Island: $8.99

South Island: $14.99

Rural deliveries will have an additional charge of NZD$5.99

Please note we do not ship to PO Boxes as we require the signature of the recipient.

Online Returns

If for any reason you are unhappy with any item, you can return it for a refund of your purchase price – provided the conditions below are met:

  • item is returned within 30 days of purchase
  • is unopened and unused
  • is in its original condition and packaging
  • for readymade curtains, this means the product cannot have been gathered
  • includes all accessories
  • is accompanied with a complete Returns Form Download CurtainStudio Returns Form
  • is securely wrapped and includes our delivery slip
  • the return will be at your cost and risk

You must tell us by email message to online@curtainstudio.co.nz that you would like to return product, specifying exactly what product and when purchased, giving full details of the defect or other reason for return and attaching proof of postage. If you send product to us without prior contact, we may not be able to identify sufficient details to enable us to attend to your return promptly. Returned items are insured by CurtainStudio against damage or loss with proof of correct postage. CurtainStudio takes no responsibility for items lost in transit while being returned without proof of postage. If the process and information described above is not followed this may result in delays processing your return. If followed correctly, returned items will be processed within 10 working days from the day we receive your return.

Address your returned items to:
Curtain Studio – Online Returns
Unit D2, 373 Neilson Street
Penrose 1061
Auckland 

Returning Online Purchases To Store

If you would like to return your item to your nearest CurtainStudio store we can offer an exchange or a credit note which can only be used in-store. Online purchases made using Laybuy cannot be exchanged or issued a credit note in-store.

For a full refund, items must be returned to CurtainStudio Online as above.

Please bring in a completed Returns Form and the item for return in its original condition with all packaging, in a re-saleable condition. Curtains must not have been gathered, all blinds and tracks must be returned with all parts and instructions.

Online Laybuy Returns

NOTE: Online purchases made using Laybuy cannot be exchanged in-store and can only be returned following the instructions for returning online purchases above.

For a full refund, items must be returned to CurtainStudio in accordance with the online purchase return process as above.

 

INSTORE PURCHASES & GENERAL 

In-store Purchases - Packaged Items

We will happily exchange your purchase for item(s) of the same value or issue a store credit (valid for 6 months) for the same value provided:

  • the item is returned within 30 days of purchase 
  • is unopened and unused
  • is in its original condition and packaging
  • for readymade curtains, this means that the product cannot have been gathered      
  • includes all accessories

    Please retain this receipt as proof of purchase.

    Faulty Items

    If a problem occurs with a product purchased from CurtainStudio, please bring it back with your proof of purchase. We will either repair, replace or provide you with a refund, as required under the Consumers Guarantees Act 1993

    Customised or Altered Products

    Products that have been altered, made-to-measure or a special order cannot be refunded or exchanged. Please refer to curtainstudio.co.nz/terms-and-conditions of sale. 

    Clearance Product

    Clearance items cannot be returned or exchanged unless they are faulty.