Phone 0800 287 824

8th October 2021

Following the announcement by the New Zealand Government where by the Auckland, Waikato and Northland regions will be in Alert Level 3 and the rest of New Zealand will remain at Alert Level 2, we want to remind our customers that we are taking our role in containing the spread of COVID-19 seriously and are operating safe business practices to ensure this.

Alert Level 2 - All regions EXCLUDING Auckland, Northland and Waikato

We have the following options available to help you find your perfect window finishings; in-store, in-home or virtual consultations.

To help keep our customers and our team members safe we have implemented the following guidelines:

  • For your safety we have contact tracing in place. You must use the NZ Contact Tracer App to scan the QR code when you enter our stores or alternatively sign in manually. When we come to your home we will require you and anyone accompanying you to provide names for contact tracing
  • Please maintain social distancing at all times where possible.
  • Masks must be worn when inside our retail stores.
  • As at all other levels we are maintaining routine cleaning and high standards of hygiene and asking all employees to stay at home if they are feeling unwell.

 

Alert Level 3 - Auckland, Northland and Waikato region 

We have a Level 3 safe working procedure for installation services in accordance with the COVID-19 guidance and the Construction Health & Safety NZ COVID-19 protocols.

While all our retail stores will remain closed to the public, our sales consultants are available to provide virtual consultations and can deliver samples to your home during Level 3.

There are a number of health and safety procedures that we have set up during this time to maintain the safety of you, our valued customer and our team including health and risk assessments of staff and customers, hygiene measures, practising safe distancing, appropriate PPE and recorded contact tracing.

If you need to contact any of our stores you can do so through our store finder.

Alternatively, you are more than welcome to send us any questions you may have to marketing@curtainstudio.co.nz and we will respond as soon as we can.

 

The CurtainStudio Team

 

FAQ’s

Q. Can I shop online?

A. Yes. You may shop our wide range of readymades online.

 

Q. Can I cancel my order and get a refund?

A. We will resume with delivering your order as soon as we are able to resume normal business. As our product is ordered and specifically made for your personal requirements, we are unable to offer full refunds.  Please contact us with your order number and we will do our best to respond to your query.

 

Q. Is my deposit safe?

A. Please rest assured that we will honour all deposits.

 

Q. I had an installation or appointment booked in the shut-down period, will you still complete this?

A. We can carry out installations in all regions at Levels 2 and 3. There are a number of health and safety procedures that we have set up during this time to maintain the safety of you, our valued customer and our team including health and risk assessments of staff and customers, hygiene measures, practising safe distancing, appropriate PPE and recorded contact tracing. As we operated previously at Level 3 we have robust guidelines for installation that are in place to ensure all our customers and teams stay safe.

If you had an installation booked for during the Level 4 period our team will be in touch with you soon to reschedule your installation. 

 

Q. Can I pick up my product from you? I am in a Level 3 area.

A.  We can arrange a contactless product collection from stores. Please can you contact your local store to arrange. Click here to view our Store Visit Guidelines for more info. 

 

Q. Can I still request a measure and quote?

A. Yes! We would love to connect with you virtually and take you through everything you need to know about ordering custom window finishings. Find out more about our virtual consults here. 

 

Q. I need to get hold of someone who should I contact?

A. Please email your query to marketing@curtainstudio.co.nz and we will respond as soon as we can.

 

Q. I have a quote from you – will you honour the price?

A. Yes. If you want to accept a current quote, please contact us and we will call you back to work this through with you.